Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.
User profile for user: jurisyvi
jurisyvi Author
User level: Level1 4 points
Good afternoon,
in July I purchased a on-time licence for the GoodNotes 6. After that GoodNotes did extend their offer to a combined iOS-MacOS-Windows-Web package with an annual subscription. A few weeks ago I requested a refund for my one-time purchase, that has been refused twice by Apple Support. I then turned to GoodNotes to exchange with them and they told me that they can't do anything about it because it is at Apple's discretion to refund a purchase or not.
So regarding the fact that I can't get a refund and that my appleid is linked to the one-time purchase and not being able to purchase the annual subscription from GoodNotes at this time, I kindly request you to unlink my appleid from the one-time purchase GoodNotes 6 so that I might be able to buy the annual subscription, even if I can't get a refund.
Many thanks in advance.
Best regards,
Yves Kohn
MacBook Pro 14″, macOS 13.5
Posted on Oct 29, 2023 9:21 AM
Similar questions
- SIMPLE: FASTING APP -- UNAUTHORISED CHARGE EVEN AFTER UNSUBSCRIBING FROM FREE TRIALI downloaded Simple Fasting App and subscribed to the free trial for which I had to input payment details. After 2 days I realised this wasn't the app for me so I made sure to cancel my premium trial subscription so I don't get charged the amount. When I got my credit card bill for the month I found that I was charged $48 via PayPal from the app. When I reached out to them I got the following response:Thank you for contacting the Simple app support team.$48 is for Simple Workbooks in a .pdf format are delivered to the email address that you've used to subscribe to our services. Our Healthy Eating workbook helps improving your eating habits and guides you on your way to healthier eating. Our Workout workbook provides you a four-week program of exercise and tells you more about workout tips, habits and safety. Both Workbooks are put together by our team of nutrition and fitness experts.I'd like to notify you that these plans can be obtained only as downloadable content, which means that this purchase cannot be refunded.Sure enough after checking the email I used to sign up on the app, there was an email containing the 2 workbooks that I don't even remember being asked to purchase.So please do be careful when you subscribe to the free trial of this app and make sure you don't fall for the same thing that happened to me! 15997
- Apple charged me for a free Apple TV trialI thought it was a good idea to try out the free 7 day trial on Apple TV+.I created a new Apple ID and clicked the "Start Free Trial" button on https://tv.apple.com/ and after submitting my credit card information I was instantly charged 5.99€. Apple already declined two of my refund requests without any explanations.Apple give me my money back? I only wanted to try out the service and you charged me for it without my permission.They can do whatever they want now? What can I do? I don't even have proper registers ofcorrespondence for a reclamation application for my bank, because Apple support doesn't have emails/chats for me to save and Apple doesn't show me my own refund requests nor answer them in any meaningful way.[Re-Titled by Moderator] 2046
1 reply
Loading page content
Page content loaded
User profile for user: Dah•veed
Dah•veed
User level: Level9 65,023 points
Oct 29, 2023 5:22 PM in response to jurisyvi
This is a user-to-user tech support forum. Apple is not here. Apple does not answer questions here.
No one here works for Apple. No one here has access to your account.
Speak directly to Apple regarding your issue.
World-wide Apple Support -
Contact Apple for support and service – Apple Support
M1 Mac mini, macOS 14.1; Watch, series 7 GPS/cellular, watchOS 10.1; iPad Pro 2nd Gen, iPadOS 17.1; iPhone 12 Pro, iOS 17.1; TV 4th Gen, tvOS 17.1; HomePods, audioOS 17.1 and Airport Express w/ Airplay 2
Link
Unlink a one-time purchase
